The following terms and conditions apply
to all transactions on knickershack.co.uk. The use of this
site indicates your acceptance of these terms and conditions.
The placement of an order indicates your acceptance of these
terms and conditions. Please read them carefully and print a
copy for future reference.
These terms and conditions do not affect your statutory rights.
To order goods through this website you must be at least 18
years of age and accept delivery to a UK mainland address. We
will treat each order for goods as an offer by you to purchase
the goods subject to these terms and conditions.
Description of Goods
Full detailed specifications are available from the
manufacturer's brochures or their websites.
Accuracy of Product
All product specifications, images and other information
published on our website have either been made accessible by
suppliers, manufacturer's, publications, publicists, or been
gathered from public-domain sources. The intention of
knickershack.co.uk is that all information on the website
should be as accurate and up to date as possible. However,
knickershack.co.uk cannot guarantee the reliability or the
accuracy of the information contained within its pages. All the
actions taken by the user of the website are the responsibility
of the individual.
Payment and Price
The total price payable for the goods will be debited from your
account at the time you place your order. We are entitled to
make adjustments to the price to take account of any increase in
our supplier's prices, or the imposition of any taxes or duties,
or if due to an error or omission the price published for the
goods is wrong whether or not the order has been confirmed. We
will inform you of the correct price and give you the
opportunity to cancel the order. All prices on our website are
inclusive of VAT but exclusive of delivery charges which will be
payable as indicated at the time of placing your order &
confirmed during the checkout process.
In the event a product is listed at an incorrect price due to
typographical error or error in pricing information from our
suppliers, taxes or duty changes, we shall have the right to
refuse or cancel any orders listed at the incorrect price
whether or not the order has been confirmed. If your credit card
has already been charged and we subsequently cancel your order,
we will immediately issue a refund to your credit card account
in the value of monies paid (including delivery charges).
We accept all major credit and debit cards including Visa,
Mastercard and Switch via Paypal. At time of ordering you must
provide us with your exact billing address and telephone number
- the address and phone number your credit card bank has on file
for you. Incorrect information will cause a delay in processing
your order. Your order will only be processed once authorisation
of your credit card has been properly received. You may also pay
by cheque or postal order although we cannot dispatch the goods
until payment has been cleared which can take at least 10 days.
Availability of Goods
All products and services are subject to availability and may be
withdrawn at any time. If we do not supply the goods for any
reason we will not charge you for these and we will refund any
money already paid for them. However, we will not be responsible
for compensating you for any other losses you may suffer if we
do not supply the goods.
All prices on our website are exclusive of delivery charges
which will be added to the price of the products . Delivery
prices quoted are for most UK Mainland addresses.
We will endeavor to deliver goods within the times stated but
goods are subject to availability and delay in delivery of goods
is sometimes outside our control. Any dates we specify for the
delivery of the goods are approximate only and we shall not be
liable for any losses, costs, damages, charges, or expenses
caused by any delay for delivery of the goods.
Next Day Delivery
Items ordered with Next Day Delivery must be placed before 2pm
Monday to Friday (excl Bank holidays) to ensure delivery for the next
working day. Orders placed after 3pm may still be delivered the next
working day but this cannot be guaranteed and will be delivered the
following working day.
As soon as we have delivered the goods to your door you will be
responsible for them. We will only deliver goods to the address
on the order and goods will not be left without a signature.
From the time of receipted delivery of the goods, any loss or
damage to the goods shall be at your own risk. Any transit
damage to the goods, shortages or incorrect goods supplied must
be noted on the delivery consignment note at the time of
Time Limitation for
Notification of Claims
Damage in transit: If goods arrive in a damaged
condition you must make a note on the carrier's delivery
consignment note and it will be your responsibility to inform us
within 7 days from delivery.
Shortages: It is your responsibility to sign for the correct
number of packages as shown on the carrier's delivery
consignment note. Any shortages must be noted on the consignment
note and it will be your responsibility to notify us within 10
days from delivery.
In-Correct Goods: It is your responsibility to notify us of any
in-correct goods supplied within 7 days from delivery.
Non-Deliveries: We will not accept liability
for goods lost in transit unless we are notified within 10 days
from the expected delivery date.
Cancellation of Orders
You have the right under distance selling
regulations to cancel your order within 7 days from the date you
Returning goods: You have a duty of care to
look after goods that you intend to return.
Goods must be returned unworn, unwashed, in
undamaged packaging & in a resalable condition, complete with
all tags, hangers, inserts intact.
are excluded from returns are ..
Items that have
a gusset &/or Crotch for hygiene reasons we cannot accept these
as returns unless still sealed.
supplied to order & are not returnable.
PVC & Latex items are supplied to order & change shape when
tried on therefore these items are not returnable.