If you're not completely happy with an item, we'll exchange it or give you a
refund, provided that it's returned to us in its original condition & packaging,
unworn, unwashed, and with all labels &/or hangers intact.
Our Returns Address:
TKS (Returns).
36 Farmcote Court,
Hemlington, Middlesbrough, TS8 9LJ
For Hygiene reasons we are unable to accept returns of Knickers, Briefs, Thongs,
G-Strings or sets that include these items that have been opened or the seal
broken.
We do not accept returns of hosiery, PVC or leather items once opened as
these change shape once they have been removed from packaging.
UK returns need to be sent back within 7 days of receiving your order
Please make sure you get proof of postage from the post office, we recommend
that you return goods by recorded delivery. The Knickershack accept no
responsibility for items lost in the postal system.
Overseas returns need to be sent back within 14 days of receiving your order
Please make sure you get proof of postage from the post office, we
recommend that you return goods by insured & trackable means. The
Knickershack accept no responsibility for items lost in the postal system.
Please mark the package "Returned Goods" to avoid delays at customs & borders.
Items that can be returned
Most items bought from knickershack.co.uk can be returned, with the
exception of anything listed below.
Items that can't be returned
- Gift cards are non-returnable and can't be exchanged for cash.
- Returns on hosiery can't be accepted if the pack has been opened
(if the pack is unopened & undamaged then it's fine to return)
- Certain products are excluded from our returns policy for hygiene
reasons - Including Knickers, Briefs, Thongs, G-Strings.
- Shipping charges won't be refunded if goods are returned (but if
you've asked for replacement items you won't be charged again for shipping
these. Express delivery of replacements can be requested at the time of
return and the difference will be charged to your card)
"I've received some knickershack.co.uk items as a gift from someone else.
Can I return them?"
You can return items as normal - please refer to the return guidelines
above and on the paperwork that came with the goods.
You might want to note that the purchaser will automatically be notified by
email of any returns, refunds or replacements. Sorry, we can't prevent this as
it's an automated part of our returns system.
If you want replacement items of a higher value than the return, we'll need to
have the cardholder's permission before making any additional charge to their
card. Alternatively, you can pay any difference owing with your own card. If
you'd like to do this, please include clear payment instructions with the
returned items, together with your own contact details in case we have a query.
Refunds can only be issued to the card which was used to pay for the goods or
the Payment method originally used.
This policy doesn't affect your statutory rights.
|
