We currently use Royal Mail Recorded Delivery & Special Delivery service's for delivering your orders.
International Orders are sent via Royal Mail's International Signed for service*.

Here at Knickershack we aim to despatch all orders usually within 24 hours, however for out of stock items you will always receive an email giving an approx delivery time & offering you the chance to cancel your order for a full refund should you not wish to wait.
(Please add knickershack.co.uk to your allowed mail list or you may not receive any emails from us, if we don't receive a reply we will automatically cancel & refund your order)

Once orders are despatched delivery times are out of our control & Royal Mail actually state that it can take up to 15 days to deliver a 1st class recorded item, however the norm is around 1 to 3 days.

Order Status Explained

Failed             Order failed during checkout (your order has not been placed)
Processed       Your payment has been processed (payment has been authorised)
Queued           Your order has been received (Your order is currently in our systems)
Not Finished   You didn't complete your order through the checkout (your order has not been placed)
Backordered   We are awaiting stock (Your order will be despatched as soon as we receive the new stock)
Completed      We have despatched your order to you (Its on its way to you)
Declined           Your order was declined by our company (usually this is due to a problem with a product)

Uncollected Items

Failure to collect a parcel from the delivery agent after they have tried to deliver it, will result in the item being returned to us after a short period of time.
To re-send the item will incur an additional charge currently set at £4.11p to cover repacking & postage.

*Whilst we take every care in delivering to international customers, International orders are only tracked up to entry into the destination country, Knickershack accept no responsibility for orders lost once they have left the UK.